What forms of payment does MyTREADZ.com accept?

MyTREADZ.com accepts Visa, MasterCard, American Express and Discover, as well as PayPal Express Checkout.

How much does shipping and handling cost?

Shipping cost is automatically calculated at checkout and will vary depending on the number of items purchased, where your order is being shipped and the type of shipping used. Please review the order total before confirming your purchase.

When can I expect my order to be delivered?

Each order will be dispatched within a maximum of 4 working days but we usually dispatch them the next day if the volumes are not too high. The delivery will take 48 hours via Royal Mail and a tracking number will be sent via email to the customer*.

*This does not apply during special promotional events in foreign countries outside EU and UK. Please refer to the instructions given during those special occasions or do not hesitate to contact us via live chat or email.

Can I cancel an order once it has been placed?

In an effort to get our shipments to our customers as quickly as possible, your order cannot be cancelled or modified.

Do TREADZ Shoes fit true to size?

Find out about your size!

It is highly recommended to measure your foot to avoid unnecessary returns.

Step 1: Place one or two sheets of paper against the wall depending on the size of your foot. Beware, the sheet of paper must stay flat and must not move.

Step 2: Place your foot against the wall and using a ruler, draw a line at the tip of your great toe.

Step 3: Measure the distance between the bottom of the sheet and the line.

FINDING OUT WHAT YOUR SIZE IS:

Eu size

Centimetres

Using this table you will be able to determine your size of TREADZ. If the measurement of your foot in centimetres is between two sizes, always pick one size up.

TREADZ Sizing 36 37 38 39 40 41 42 43 44 45 Mens (mm) - - - - - 269 274 279 284 286 Womens (mm) 221 226 232 239 244 252 - - - -

Mens Sizing Womens Sizing UK EU UK EU 8 41 3.5 36 8.5 42 4 37 9 43 4.5 38 9.5 44 5.5 39 10.5 45 6.5 40  7 41

Can I order from MyTREADZ.com if I live outside of the European Union.?

TREADZ ships online orders to Europe and the rest of the world. Bare in mind that International customers outside of the european union are responsible for all shipping, duty and taxes associated with the importation of all merchandise.

How much does shipping and handling cost on international orders?

Shipping is calculated automatically at checkout. Cost will vary depending on the number of items purchased, where your order is being shipped and the type of shipping chosen. Duty and tax fees will also be applied when your order reaches customs. Please review prices before placing your order.

If you wish to return your TREADZ, please follow the instructions below:

You may return the product as long as:

1. The product is unwashed and has not been worn.
2. The product is in its original undamaged packaging (a carefully opened package will not be considered damaged).
3. The content is complete.

Note that for exchanges, it is important that you check we have the pair in stock. To do so you simply need to make sure the size of the pair you want is displayed in the website.

For UK Customers:

Each shoe box sent to customers in the UK contains a prepaid slip with a Return & Exchange form allowing you to send back your TREADZ easily and free of charge. You will have 7 days after receiving the orders to send it back*.

For an exchange, please allow up to 10 business days between the return of your item and the receipt of the new order. You will get an email confirmation once the new pair is on its way out to you.

For a refund, it will be processed shortly after receipt. Please note the shipping fee will not be refunded.

* Offer only available for orders placed without a discount coupon. In this case please refer to the NON UK Customers section below.

For NON UK Customers:

Please download and complete our Return & Exchange form below.

Customers are responsible for shipping back the items to our warehouse. We strongly recommend you to add a tracking number to your parcel to avoid any problems.

For an exchange, please allow up to 10 business days between the return of your item and the receipt of the new order. We will pay for the shipping costs to send you the new pair of TREADZ and you will get an email confirmation once the new pair is on its way out to you. We do not take in charge shipping for returned items.

 

For a refund, it will be processed shortly after receipt. Please note the shipping fee will not be refunded.

Please contact us directly via Live Chat or on our Contact Us page.

I forgot my login ID and/or password.

Select "forgot password". Enter the e-mail address registered for your TREADZ account, and your password will be e-mailed to you.

How do I update my account information (e-mail address, password, and/or shipping/billing information)?

Log-in to your account at the top of the page. Under My Account you will be able to edit your e-mail address, password, shipping and billing information.

How do I wash my TREADZ Shoes?

We've found that washing machines tend to eat loose change, socks and gum wrappers. We strongly recommend to hand wash them in cold water with a gentle detergent and let them air dry.

Where can I find a retailer that carries TREADZ?

Click here to find one of our retailers.

If you have further questions, please feel free to contact us by email or via our live chat.

Once you have chosen your favorite pair and size on the UK version of the website, please go to the basket section and you will find a field to redeem the voucher. The screen shot below will help you through

Please note that the correct coupon usually starts with “Treadz_”

Once this is done, please click on “GO” before going to checkout."